Mental Healthcare Act, 2017 — your rights in plain language
What you share here stays here.
Your privacy isn't a policy. It's a promise. No one finds out — not unless you say so.
Your privacy isn't a policy. It's a promise. No one finds out — not unless you say so.
The Mental Healthcare Act (2017) gives you specific rights. These are not suggestions. They are law. Here is what they mean for you, in plain language.
Nothing you say in a session can be shared with anyone — not your family, not your employer, not an insurance company — without your written permission.
MHCA 2017 § 23You decide what kind of support you want. You can say no to anything. You can change your mind at any time. No one can override your choices.
MHCA 2017 § 18You can ask us anything about your care. What we think is going on. What we recommend. Why. You deserve clear answers, and we will give them.
MHCA 2017 § 20You can write down, in advance, how you want to be supported if you ever go through a mental health crisis. This document is legally binding. We can help you create one.
MHCA 2017 § 5We know the real worries. Let's address them directly.
No. If you are 18 or older, we cannot tell your parents anything. Not that you called. Not that you booked. Not what you said. Even if you live at home. Even if they are paying. Your sessions are yours.
Your records at weave.clinic are separate from hospital records. We do not share them with other doctors, hospitals, or clinics unless you ask us to. Nothing goes on a central database.
No. We do not report to employers. Mental health records are not part of standard background checks. Seeing a psychiatrist does not appear on any employment record. It will not affect government job applications.
Your mental health records are not public. No one doing a background check can access them. We will never confirm or deny that someone is connected with us — to anyone.
If you use insurance, your insurer may know you had a session. They will not know what you said. If you pay out of pocket, your insurer knows nothing at all.
We will not confirm or deny that you are connected with us. If your mother, father, spouse, in-law, or anyone else calls — the answer is the same. We do not share information. Period.
No. Not without your written permission. Marriage does not grant access to your mental health records. This is your legal right under the Mental Healthcare Act.
We understand that privacy at home can be complicated. You can tell us how you want to be contacted. We will never call, message, or email in a way that could reveal your connection with us. If you need help planning around shared spaces for online sessions, we can work that out together.
If you are under 18, a parent or guardian is involved in your care by law. But we still respect your voice. We will talk with you about what is shared and what stays between us. Your trust matters, even when the rules are different.
Your records stay safe and locked. They are not deleted, shared, or handed over. If you come back — even years later — they will be here. If you want them deleted, you can request that.
Telling us about substance use is not a crime we report. It is something we can help with. You can be honest. That honesty is what makes the work effective.
Talking about self-harm does not trigger a report. We are here to understand and support you, not to alert anyone. The only exception is immediate, life-threatening risk — and even then, we talk with you first.
Yes. Our sessions use end-to-end encrypted video. No one — not even us — can access a recording, because there is no recording. Sessions are never recorded. Your records are stored on encrypted servers, protected by multiple layers of security. Only your clinician can access them.
We are an online practice. There is no waiting room. No chance of running into someone you know. No one sees you walk in or out.
Words are not enough. Here is what we actually do.
Sessions use end-to-end encrypted video. Nothing is recorded. There is no archive to subpoena, share, or leak.
Your records are stored on encrypted servers. Multiple security layers. Only your clinician has access. Not support staff. Not other doctors.
We do not use hospital or shared clinic software where others could stumble onto your information. Our systems are independent.
We will never leave a voicemail or send a message that mentions mental health, therapy, or our clinic name — unless you tell us it is safe to do so.
We are fully online. No chance of running into someone you know. No receptionist. No check-in at a front desk. Just you and your clinician.
We will not confirm you are connected with us to any third party — family, employers, insurers, or prospective in-laws — without your written permission.
There are rare situations where confidentiality has limits. We believe you deserve to know them upfront — not buried in fine print.
If we believe you are at serious and immediate risk of ending your life, we may need to contact someone who can help keep you safe. We will always try to talk with you first. This is about protecting you, not exposing you.
If you tell us about a specific, serious plan to harm another person, we have a legal duty to act. This is extremely rare.
If a court of law specifically orders us to share records, we are legally required to comply. This is uncommon and does not happen without a formal legal process. We would notify you if this ever occurred.
Substance use and self-harm are not exceptions. You can be honest with us about these without any concern that we will report you or alert anyone. Honesty is what makes the work effective. The only time we act without your consent is when there is immediate, life-threatening risk — and even then, we talk with you first.
You decide who knows. You decide what we discuss.
You decide how we contact you. You decide whether to continue.
You are not handing over power by reaching out. You are using it.
If you ever feel your privacy has been compromised, you have the right to file a complaint with the Mental Health Review Board in your state. We will help you do that if it ever comes to it.